FAQ

 Frequently Asked Question

1. What products do you offer?

Answer: Our product range, includes journals, notebooks, workbooks and gift packages across various genres.  

2. How can I place an order?

Answer: To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the instructions to fill in your shipping details and payment information. Once the order is confirmed, you will receive an email notification with the order details.  

You can also click on the "Buy it on Amazon" button.  Our journals, notebooks and workbooks are also available on Amazon.

3. What payment methods do you accept?

Answer: We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Rest assured that your payment information is handled with the utmost security.

4. Can I modify or cancel my order?

Answer: Unfortunately, once an order is confirmed, modifications or cancellations cannot be processed. Please double-check your order before confirming the purchase. If you encounter any issues, please contact our customer support team for assistance.

5. Do you offer international shipping?

Answer: Yes, we do offer international shipping. Shipping costs and delivery times may vary depending on your location. During the checkout process, you can enter your shipping address to see the available shipping options and associated costs.

6. What is your return policy?

Answer: If you receive a damaged or incorrect item, please contact our customer support team within 14 days of receiving your order. For more details, refer to our Refund Policy page.

7. How do I contact customer support?

Answer: You can reach our customer support team through our Contact Us page. Feel free to use the provided form or email us directly at info@prettypapernotes.com. We aim to respond to all inquiries within 24 hours.

8. How can I stay updated on promotions and new arrivals?

Answer: To stay updated on promotions, new arrivals, and exclusive offers, subscribe to our newsletter. You can find the subscription option at the bottom of our website. Also, follow us on social media platforms for real-time updates and community engagement.